F.A.Q.

[vc_row][vc_column][vc_column_text]

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Why it is worth shopping at Topgold.lt?” el_id=”1448743237924-745d8989-aee1″]Shopping in our shop, you are not risking at all. First of all, prices for products are around 30% lower than in Topgold physical stores. Secondly, when buying from our shop, you always have a right to return or change to other product. This only valid when you buy from the online shop, because according to Lithuanian laws jewelry is not returned or changed, like most of other types of products.[/vc_toggle][vc_toggle title=”If I am not receiving shipment. What should I do? ” el_id=”1448743225084-a5b335f7-e7b8″]Once your order has been dispatched, you will receive an email containing a tracking number, which you can use to track your order online. If you missed or did not receive courier service call, please contact LP Express with number +370700 55 400. When listening call menu coordinate yourself to english language and to “order tracking” and tell to operator your tracking number. Also, you can use website www.lpexpress.lt.[/vc_toggle][vc_toggle title=”If I received broken or damaged product. What should I do?” el_id=”1448743211834-81ffb89a-91ef”]Within 3 months we repair or change products, those who had a factory defect. However, will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse.[/vc_toggle][vc_toggle title=”Why my order was aborted?” el_id=”1448743199973-572b637a-3267″]Order abort can happen because:

When you order your product with courier service – if courier can not contact with costumer within 2 working days, then the order will be aborted.
Ordering product and paying by bank transfer sistemą – order will be aborted if we did not receive money within 2 working days.

[/vc_toggle][vc_toggle title=”How to know when my order is placed and it is processed?” el_id=”1448743188613-db48f060-c593″]When we receive an order we send order confirmation email. If you got the order confirmation email, you can relax because at that moment an order is already being processed.[/vc_toggle][vc_toggle title=”When I already bought product from shop, but on the same product it says that it is reserved or sold out. Is that okay?” el_id=”1448723192913-bdd76c2c-b722″]Because most of our products are limited to one piece, after purchase it will be no longer available for others to buy it. If you got order confirmation email, then do not worry. Product is yours.[/vc_toggle][vc_toggle title=”What to do if package is damaged?” el_id=”1448723501707-c2271b94-8702″]It is really important when receiving the package to always check for damage. If something like this happened you need to write it down on order invoice and contact us sales@topgold.lt within 3 calendar days.[/vc_toggle][vc_toggle title=”Is it possible to return product if it does not fit me?” el_id=”1453173319978-bd0598ae-62c4″]Yes, it is possible. Not minding that Lithuanian law forbids return of jewellery products. We understand that buying a product only using photos and not trying it in person might be a struggle. That’s why we let you return the product without any serious purpose within 5 working days using post services.

Returning product must be unworn, in the same original packing as came, with undamaged price tag and invoice. Also, you need to fill in return form within 5 working days since you got the product. The form must consist of returning purpose and bank account number to return money back to you. We do not pay for returning product shipment fees. We ask you to send the order back using registered shipment(and send us shipping number) or courier services to address:

„UAB Topgoldus“

H.Manto g. 20, Klaipeda – 92131, Lithuania

After we receive the order we return your money to the same bank account from which the purchase was made within 15 working days. All shipment or customs fees pay the customer.

TOPGOLD does not take returns with mechanical damage made by customers. All questions about this type of returns are solved by negotiations with us. If negotiations do not work we will contact State Consumer Rights Protection Authority, which, collaborating with „Lithuanian Assay Office“, will investigate if the product should be refunded or changed.[/vc_toggle][vc_toggle title=”Are all products made from real gold(silver,etc.) ? Who makes your assortment of jewellry?” el_id=”1453327133132-6389628c-bb8a”]Yes, every precious metal product is marked with specific „Lithuanian Assay Office“ – fineness mark. Products with diamonds also contain certificates.

Products are made in Lithuania and also from other countries. Most of them come from Thailand, Italy, Turkey, Poland and Russia.[/vc_toggle][/vc_column][/vc_row]